Privacy Policy

1. Overview

This Privacy Policy ("Policy") applies to all personal data processed by mybookie365 ("we," "us," or "our") in connection with your use of the mybookie365 website, mobile-optimized platform, games, betting services, promotions, customer support channels, and all related features (collectively, the "Platform").

mybookie365 acts as the data controller in respect of the personal data you provide to us or that we collect about you through your use of the Platform. This means we determine the purposes and means of processing your personal data and are responsible for ensuring that such processing complies with applicable data protection law, including the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.

Please read this Policy carefully. If you have any questions about how mybookie365 handles your personal data, you can contact our Data Protection Officer (DPO) using the details provided in Section 15 of this Policy.

2. Personal Data We Collect

mybookie365 collects the following categories of personal data about you:

2.1 Identity & Contact Data

• Full legal name as it appears on your government-issued identification
• Date of birth (used to verify you are 21 years of age or older)
• Nationality and country of residence
• Registered email address
• Philippine mobile number
• Residential address (including barangay, city, province, and ZIP code)

2.2 Identity Verification Data

• Copies of government-issued photo identification (e.g., Philippine passport, driver's license, SSS/UMID card, PhilSys National ID)
• Proof of address documents (e.g., utility bills, bank statements)
• Selfie or liveness check images submitted during KYC verification

2.3 Financial Data

• GCash or PayMaya mobile wallet number
• Bank account details (BPI, BDO, Metrobank, UnionBank) for withdrawal processing
• Transaction history, including deposit amounts, withdrawal amounts, and dates
• Source of funds declarations where required by AML regulations

2.4 Gaming & Betting Data

• Game history, bet records, wager amounts, and outcomes
• Bonus and promotion usage history
• Session duration and frequency of play
• Responsible gaming tool settings (deposit limits, self-exclusion status)

2.5 Technical & Usage Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Pages visited, features used, and time spent on the Platform
• Login timestamps and session identifiers
• Cookie and tracking technology data (see Section 9)

2.6 Communications Data

• Records of your communications with mybookie365 customer support (live chat transcripts, email correspondence)
• Feedback, complaints, and dispute records
• Marketing preferences and communication opt-in/opt-out records

3. How We Collect Your Data

mybookie365 collects your personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated technologies: Data collected automatically when you access and use the Platform, including through cookies, web beacons, pixel tags, and server logs.
• Third-party sources: Data received from identity verification service providers, payment processors (such as GCash and PayMaya), fraud prevention agencies, and credit reference agencies where permitted by law.
• Publicly available sources: Information from public registers or databases where relevant to our legal compliance obligations.

4. Purpose of Processing

mybookie365 processes your personal data for the following purposes:

5. Legal Basis for Processing

mybookie365 processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012 and applicable regulations:

• Contractual necessity: Processing required to perform our contract with you, including account management, payment processing, and game provision.
• Legal obligation: Processing required to comply with applicable laws and regulations, including KYC, AML, and responsible gaming obligations.
• Legitimate interests: Processing for fraud prevention, platform security, and improving our services, where such interests are not overridden by your data protection rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided your explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Data Sharing & Disclosure

mybookie365 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and UnionBank, for the purpose of processing your deposits and withdrawals.
• Identity verification providers: Third-party KYC and AML service providers who assist us in verifying your identity and complying with regulatory requirements.
• Game providers: Licensed game studios and software providers whose games are available on the mybookie365 Platform, to the extent necessary to provide the gaming service.
• IT and platform service providers: Cloud hosting, cybersecurity, and technical support providers who process data on our behalf under strict data processing agreements.
• Regulatory and law enforcement authorities: Philippine government agencies, including the National Privacy Commission (NPC) and relevant law enforcement bodies, where we are required by law to disclose your data.
• Professional advisers: Lawyers, auditors, and accountants who provide professional services to mybookie365, subject to confidentiality obligations.

7. Data Retention

mybookie365 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

As a general guide, mybookie365 applies the following retention periods:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with AML and gaming regulatory requirements.
• Financial transaction records: Retained for a minimum of five (5) years from the date of the transaction, as required by Philippine financial regulations.
• Gaming and betting records: Retained for a minimum of three (3) years from the date of the relevant gaming session.
• Customer support communications: Retained for two (2) years from the date of the last communication, unless a longer period is required for dispute resolution.
• Marketing consent records: Retained for the duration of your consent and for one (1) year following withdrawal of consent.

When your personal data is no longer required, mybookie365 will securely delete or anonymise it in accordance with our data destruction procedures.

8. Data Security

mybookie365 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the mybookie365 Platform.
• Encryption of sensitive data at rest, including financial and identity verification records.
• Role-based access controls ensuring that only authorised mybookie365 personnel can access personal data on a need-to-know basis.
• Regular security audits, vulnerability assessments, and penetration testing of our systems.
• Multi-factor authentication requirements for staff accessing systems containing personal data.
• Incident response procedures to detect, report, and address any personal data breaches promptly.

9. Cookies & Tracking Technologies

mybookie365 uses cookies and similar tracking technologies to enhance your experience on the Platform, analyse usage patterns, and deliver relevant content. The types of cookies we use include:

• Strictly necessary cookies: Essential for the Platform to function correctly, including session management and security cookies. These cannot be disabled.
• Functional cookies: Remember your preferences, such as language settings and login status, to provide a more personalised experience.
• Analytics cookies: Collect anonymised data about how players use the Platform, helping us identify areas for improvement. We use this data in aggregate form only.
• Marketing cookies: Used to deliver relevant promotional content to you based on your interests and gaming activity. These are only set with your consent.

You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the mybookie365 Platform. For marketing cookies, you may withdraw your consent at any time through your mybookie365 account settings.

10. Your Data Protection Rights

Under the Philippine Data Privacy Act of 2012 and applicable regulations, you have the following rights in respect of your personal data held by mybookie365:

• Right to be informed: You have the right to be informed about how mybookie365 collects and uses your personal data, as set out in this Policy.
• Right of access: You have the right to request a copy of the personal data mybookie365 holds about you, along with information about how it is processed.
• Right to rectification: You have the right to request that mybookie365 correct any inaccurate or incomplete personal data we hold about you.
• Right to erasure: You have the right to request that mybookie365 delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes at any time.
• Right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format where processing is based on your consent or a contract.
• Right to withdraw consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to lodge a complaint: You have the right to lodge a complaint with the Philippine National Privacy Commission (NPC) if you believe mybookie365 has not handled your personal data in accordance with applicable law.

To exercise any of the above rights, please contact our Data Protection Officer using the details in Section 15. mybookie365 will respond to all verified requests within thirty (30) days. We may need to verify your identity before processing your request.

11. Minors & Age Restriction

The mybookie365 Platform is strictly intended for persons who are 21 years of age or older. mybookie365 does not knowingly collect personal data from individuals under the age of 21. If we become aware that we have inadvertently collected personal data from a person under 21, we will take immediate steps to delete that data and close the associated account.

12. International Data Transfers

mybookie365 primarily processes your personal data within the Philippines. Where it is necessary to transfer your personal data to service providers or partners located outside the Philippines, mybookie365 will ensure that appropriate safeguards are in place to protect your data, including contractual clauses that impose data protection obligations equivalent to those applicable in the Philippines.

mybookie365 will not transfer your personal data to any country or territory that does not provide an adequate level of data protection without first implementing appropriate safeguards and, where required, obtaining your consent.

13. Third-Party Services & Links

The mybookie365 Platform may contain references to third-party payment services (such as GCash and PayMaya) and game providers. When you interact with these third-party services, their own privacy policies will apply to the personal data they collect. mybookie365 is not responsible for the privacy practices of third-party service providers, and we encourage you to review their privacy policies before providing any personal data directly to them.

mybookie365 does not include external links to unrelated third-party websites on the Platform. Any third-party integrations present on the Platform are limited to those necessary to provide the gaming and payment services described in these policies.

14. Changes to This Privacy Policy

mybookie365 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players via email or an in-platform notification.

Your continued use of the mybookie365 Platform following the posting of any changes to this Policy constitutes your acceptance of those changes. We encourage you to review this Policy periodically to stay informed about how mybookie365 protects your personal data.

15. Contact & Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the way mybookie365 processes your personal data, please contact our Data Protection Officer (DPO):

You also have the right to lodge a complaint with the Philippine National Privacy Commission (NPC) if you are not satisfied with mybookie365's response to your data protection concern. The NPC is the supervisory authority responsible for enforcing the Data Privacy Act of 2012 in the Philippines.